Sorry, this post is basically me venting my frustration.
I tried... again! There's always that enticement that a used book is going to be cheaper than a new book. It's not just the price that beckons me to buy a used book, though. There's also the reality that in purchasing a used book I'm recycling something that's already been produced. Essentially, I'm wasting less by reusing a book someone else no longer wants.
I wrote a few months back about an issue I had trying to resolve the refund for a used book. Today it happened again. Amazon has a great rating system for the condition of used books--Like New, Very Good, Good, Acceptable.
I expect that an acceptable book may be missing some pages and definitely will have writing, but a like new condition shouldn't have any writing and should be in almost new condition.
Last week, I ordered a "Like New" book for my husband. When it arrived, I noticed the dirt and marks on the front and back cover. I cleaned them off easily enough with a damp rag and a little baking soda. But, then I opened the book up. Over half of the book was written in and underlined in--pen. Of course, I contacted the seller. They agreed to give me a refund upon receipt of the book. Tonight, I went to print off the return label--which required me to pay for the return postage. I could understand this if I had made an error in my order. But, I didn't.
After trying to contact the seller again because of my surprise, I received an email back that said that he/she couldn't believe how petty I'm being and that I should be grateful they were willing to give me a refund at all. But, it actually gets worse. The seller accused me of trying to find a sucker and get free books. I have contacted Amazon. I'm curious what their response will be. The refund was issued, but honestly I don't care. My brother always tells me that I won't pay for good customer service. He's wrong. I will. The experiences I have shopping will shape where I choose to spend the money I need to for the things we need and want. I am often willing to buy less if it means I won't have someone insult me or be rude to me when there's a problem.
I guess this is one more nail in the coffin, so to speak. I want to buy used books! But, not if I have bad experiences when I order them and take a risk every time that the book isn't going to be in the condition it was described in.